The majority of complaints about taxis are about fare-issues.
National Transport Authority figures show the total number of complaints had fallen in 2024 compared with 2023.
54% of the issues raised by users were around payments.
That includes the likes of drivers' refusal to take cashless payments or overcharging.
The second highest category related to accessibility - meaning drivers not taking passengers on short journeys or the refusal to take a passenger in a wheelchair.
The total number of complaints has fallen slightly in 2024 compared to the previous year.
Resources Likely An Issue
Lar Kelly is the co-founder of Hola taxis - he says its a low number of complaints for the total number of journeys:
"That's a very very low average, in terms of the NTA, I think they're limited on the resources and maybe then when you look at it, when taxis are not working late at night."
He continued, "Maybe the enforcers don't want to work at night because of it as well you know, so we have to take everything into perspective here."
